The RealReal Review: Is it Worth Your Time and Money?

Are you looking for a trustworthy platform to buy and sell luxury items? Look no further than TheRealReal. This online consignment store offers a vast selection of designer clothing, accessories, and home decor at a fraction of the original prices. But is TheRealReal worth your time and money? In this article, we’ll provide an in-depth review of TheRealReal to help you make an informed decision.

First, we’ll give you an overview of TheRealReal, including its history, mission, and unique features. Then, we’ll delve into the buying and selling experience on the platform, covering topics such as quality assurance, customer service, and shipping and returns. We’ll also compare TheRealReal to its competitors and answer some frequently asked questions. By the end of this article, you’ll have a comprehensive understanding of what TheRealReal has to offer and whether it’s the right choice for you.

Key Takeaways

• TheRealReal is an online consignment store that offers a wide range of luxury items at discounted prices.
• The platform provides a seamless buying and selling experience with quality and authenticity assurance, excellent customer service, and fast shipping and easy returns.
• While TheRealReal faces competition from other online consignment stores, its unique features and commitment to sustainability set it apart.

Overview of TheRealReal

If you’re looking for luxury consignment items, TheRealReal is an online marketplace that’s worth checking out. TheRealReal is one of the most popular consignment stores that specializes in luxury items. They offer a wide selection of high-end fashion and accessories from well-known brands like Chanel, Gucci, and Louis Vuitton.

TheRealReal prides itself on its authenticity guarantee, which means that all items sold on their platform are thoroughly inspected and authenticated by their team of experts. This significantly reduces the risk of counterfeit items being sold on their platform.

One of the unique features of TheRealReal is that they offer both consignment and direct buy options. If you have luxury items in your closet that you no longer use, you can sell them on TheRealReal. They will take care of the entire process, from authentication to pricing and shipping.

If you’re in the market for luxury items, TheRealReal offers a convenient way to shop for them. You can browse their selection of items online, and filter by brand, category, or price range. They also offer free shipping on orders over $500, and free returns within 30 days of purchase.

Overall, TheRealReal is a reliable and trustworthy luxury consignment store that offers a wide selection of high-quality items. Whether you’re looking to buy or sell luxury items, TheRealReal is definitely worth checking out.

TheRealReal App Experience

If you’re a fan of TheRealReal, you’ll be happy to know that they have a mobile app that makes shopping even easier. The app is available for both iOS and Android devices, and it offers a seamless shopping experience.

With the app, you can browse and shop for luxury items from your favorite brands, including clothing, shoes, and accessories. TheRealReal app has a user-friendly interface that makes it easy to find what you’re looking for. You can filter your search results by brand, size, price, and more.

One of the best things about the app is that you can track your orders right from your phone. You’ll receive real-time updates on the status of your order, including when it’s been shipped and when it’s expected to arrive. You can also view your order history and track your returns.

Another great feature of TheRealReal app is that it allows you to save your favorite items to your wishlist. This makes it easy to keep track of items you’re interested in and to receive notifications when they go on sale.

Overall, TheRealReal app is a great way to shop for luxury items on-the-go. It’s user-friendly, offers real-time tracking, and allows you to save your favorite items. If you’re a fan of TheRealReal, be sure to download the app and give it a try.

Buying on TheRealReal

If you’re looking for luxury items at a discounted price, TheRealReal is a great place to start. With a focus on authenticity and quality, you can trust that the items you purchase are the real deal.

When purchasing on TheRealReal, you’ll find a wide variety of items available, including bags, shoes, jackets, and accessories. Popular brands like JBrand, St. John, and L.K. Bennett are often available, so you can snag a great deal on your favorite designer pieces.

One thing to keep in mind when shopping on TheRealReal is that the items are gently used, so the condition may vary. However, the site does a great job of providing detailed information about the condition of each item, so you can make an informed decision before making your purchase.

When browsing items, you can filter your search by size, brand, and condition, making it easy to find exactly what you’re looking for. Plus, with new items added daily, there’s always something new to discover on the site.

Overall, if you’re looking for high-quality, gently used luxury items, TheRealReal is a great place to start your search. With a focus on authenticity and quality, you can trust that you’re getting the real deal at a great price.

Selling on TheRealReal

If you have some luxury items that you no longer need, you can sell them on TheRealReal and make some money. TheRealReal is an online consignment store that focuses on selling high-quality luxury items from well-known brands.

To sell on TheRealReal, you need to create an account and submit your items for authentication. TheRealReal guarantees the authenticity of all the items it sells, so they have a team of experts who thoroughly authenticate and inspect each product before listing it on their platform, reducing the risk of counterfeit items.

Once your items are authenticated, they will be listed for sale on TheRealReal website. TheRealReal will handle the shipping and handling of your items to the buyer. You will receive payment once your item sells.

TheRealReal charges a commission on each sale, which is staggered from 80% to 15%. The commission depends on the selling price of the item. The commission covers the cost of authentication, photography, and marketing of your item.

It is important to note that TheRealReal has strict rules for the items they accept. They only accept clothing, shoes, handbags, jewelry, or other luxury items for sale. The items must be in excellent condition, and they must be from well-known luxury brands.

If you have luxury items that you no longer need, selling them on TheRealReal can be a great way to make some extra money. TheRealReal makes the process easy and convenient, and you can be sure that your items will be sold to buyers who appreciate their quality.

Quality and Authenticity Assurance

When you shop at TheRealReal, you can be confident that you’re getting high-quality luxury items from well-known brands. TheRealReal focuses on selling products that are in excellent condition, so you can be sure that you’re getting a product that will last.

One of the most important aspects of TheRealReal is their authenticity assurance. TheRealReal guarantees the authenticity of all the items it sells, which means that you can be confident that you’re getting the real thing. They have a team of experts who thoroughly authenticate and inspect each product before listing it on their platform, reducing the risk of counterfeit items.

TheRealReal also provides a TRR Certificate of Authenticity with each item that you purchase. This certificate provides proof that the item you purchased is authentic, and it includes details about the item, such as the brand, style, and condition. This certificate can be useful if you ever decide to resell the item in the future, as it can help you get a better price.

In addition to their authenticity assurance, TheRealReal also ensures that their product descriptions are accurate. They provide detailed descriptions of each item, including its condition, size, and any flaws or wear and tear. They also provide high-quality photos of each item, so you can see exactly what you’re getting.

Overall, TheRealReal takes quality and authenticity seriously, so you can be confident that you’re getting a product that meets your expectations.

Customer Service and Support

When it comes to online shopping, having reliable and responsive customer service can make all the difference. TheRealReal understands this and has made it a priority to provide excellent customer service and support to its customers.

If you ever have any questions or concerns, you can easily get in touch with TheRealReal’s customer service team through their phone number, which is +1 855 435 5893. They are available to assist you seven days a week from 6am to 9pm PST.

In addition to their phone support, TheRealReal also has an active Twitter account, where you can reach out to them with any questions or concerns you may have. Their Twitter handle is @therealreal.

TheRealReal is also accredited by the Better Business Bureau and has an A+ rating. This means that they have met strict standards for trust, transparency, and customer service.

Overall, TheRealReal’s commitment to providing excellent customer service and support is evident in their responsiveness and dedication to customer satisfaction. If you ever have any issues with your purchase or need assistance, you can rest assured that TheRealReal’s customer service team will be there to help you every step of the way.

Shipping and Returns

TheRealReal offers free standard shipping on all orders over $250 within the United States. If your order is less than $250, you will be charged a flat rate of $11.99 for shipping. TheRealReal also offers expedited shipping options for an additional fee.

When it comes to returns, TheRealReal has a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. However, some items may be final sale and cannot be returned. It is important to check the product description before making a purchase to see if the item is final sale.

To initiate a return, simply log in to your account and go to the “Orders” section. Click on the order you wish to return and follow the prompts to request a return. TheRealReal will provide you with a prepaid shipping label to return the item. Once the item is received and inspected, your refund will be processed.

It is important to note that all returned items must be in the same condition as when they were received, with all original tags and packaging intact. TheRealReal reserves the right to reject any returns that do not meet these requirements.

If you are concerned about the security of your delivery, TheRealReal also offers delivery signature confirmation for an additional fee. This ensures that your package is delivered securely and only to the intended recipient.

Overall, TheRealReal’s shipping and returns policy is customer-friendly and easy to navigate. With free shipping on orders over $250 and a 30-day return policy, you can shop with confidence knowing that you can easily return items if necessary.

Pricing and Promotions

When it comes to pricing, TheRealReal offers a range of options to suit different budgets. You can find items at a variety of price points, from under $50 to over $10,000. However, keep in mind that the prices for luxury items are still high, even if they are discounted.

If you’re looking for even better deals, keep an eye out for promotions and sales. TheRealReal often offers discounts on select items or categories, such as 20% off handbags or 30% off jewelry. These promotions can be a great way to snag a deal on a luxury item you’ve had your eye on.

It’s worth noting that some items on TheRealReal are marked as “final sale.” This means that they cannot be returned or exchanged, so be sure to read the item description carefully before making a purchase. However, most items are eligible for returns within a certain timeframe, typically 14 days.

Another way to save money on TheRealReal is to become a First Look member. This program gives you early access to new arrivals and exclusive promotions. Plus, you’ll get free shipping on all orders over $100. The membership fee is $10 per month, but it can be worth it if you’re a frequent shopper.

Overall, TheRealReal offers a range of pricing options and promotions to suit different budgets and needs. Just be sure to read the item descriptions carefully and take advantage of sales and promotions when you can.

TheRealReal in Canada

If you’re a Canadian looking to shop on TheRealReal, you’ll be happy to know that the site does ship to Canada. However, there are a few things you should keep in mind.

Firstly, keep in mind that you will be responsible for any customs fees that may apply to your order. These fees are determined by the Canadian government and can vary depending on the value of your order. TheRealReal does not cover these fees, so make sure to factor them into your budget before making a purchase.

Another thing to keep in mind is that all prices on TheRealReal are listed in US dollars. This means that you’ll need to convert the price to Canadian dollars to get an accurate idea of how much you’ll be spending. You can use a currency converter tool to do this.

When it comes to shipping, TheRealReal uses UPS to deliver orders to Canada. Keep in mind that you may be charged brokerage fees by UPS for customs clearance. If you want to avoid these fees, you can self-clear your package with Canada Customs.

Overall, shopping on TheRealReal from Canada is definitely possible, but it’s important to be aware of the customs fees and currency conversion before making a purchase. With a little bit of planning, you can snag some amazing deals on luxury items.

TheRealReal vs. Competitors

When it comes to luxury resale, TheRealReal is one of the biggest players in the game. However, they are not the only company in the market. Here’s how TheRealReal stacks up against some of its competitors:

Poshmark

Poshmark is a popular online marketplace that allows users to buy and sell pre-owned clothing and accessories. While Poshmark may have a larger user base, TheRealReal has a more upscale selection of luxury items. TheRealReal also guarantees the authenticity of all the items it sells, which is not something that Poshmark can offer. If you’re looking for high-end luxury items, TheRealReal is the way to go.

Other Pre-Owned Luxury Resale Sites

There are several other pre-owned luxury resale sites out there, but TheRealReal stands out for its commitment to quality and authenticity. The company has a team of experts who thoroughly authenticate and inspect each product before listing it on their platform, reducing the risk of counterfeit items. Additionally, TheRealReal focuses on selling high-quality luxury items from well-known brands, which sets it apart from other resale sites that may have a wider range of products but lack the same level of quality control.

Upscale Department Stores

While upscale department stores like Neiman Marcus and Saks Fifth Avenue may offer new luxury items, they can’t compete with TheRealReal when it comes to pricing. TheRealReal offers pre-owned luxury items at a fraction of the cost of their new counterparts, making it a more affordable option for those looking to add high-end pieces to their wardrobe.

In summary, TheRealReal is a top contender in the luxury resale market, offering a curated selection of high-quality, authentic luxury items at a fraction of the cost of new items. While there are other players in the market, TheRealReal’s commitment to quality and authenticity sets it apart from the competition.

Frequently Asked Questions

Is The RealReal a legitimate website?

Yes, The RealReal is a legitimate website. It is a luxury consignment store that offers pre-owned designer items. The company has been in business since 2011 and has become one of the most popular consignment stores online.

Are items on The RealReal authentic?

Yes, The RealReal guarantees the authenticity of all the items it sells. The company has a team of experts who authenticate every item before it is listed for sale. If an item is found to be inauthentic, The RealReal will remove it from the site and refund the customer’s money.

How much percentage does RealReal take?

The RealReal takes a percentage of the sale price of each item sold. The percentage varies depending on the category of the item. For example, the commission for women’s clothing is 35%, while the commission for fine jewelry is 20%.

What happens if items don’t sell on The RealReal?

If an item does not sell within a certain period of time, The RealReal may reduce the price or return the item to the seller. The seller can also choose to have the item returned to them at any time.

Does The RealReal clean items?

Yes, The RealReal offers cleaning and repair services for certain items. The company has a team of experts who can clean and repair designer items to make them look like new.

What are some complaints about The RealReal?

Some customers have complained about the pricing of items on The RealReal, stating that they are too high. Others have complained about the customer service, stating that it can be difficult to get in touch with a representative. However, many customers have also praised The RealReal for its authenticity guarantee and wide selection of items.